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FAQ's

Do you accept international orders?

Yes, we offer worldwide shipping. 
Notice : The customer is responsible for knowing the rules, regulations, policies, etc of the destination country. ORDERS WILL NOT BE REFUNDED DUE TO CUSTOMS DELAYS, DUE TO AN ITEM BEING HELD IN CUSTOMS, OR BECAUSE THE CUSTOMER DOES NOT WANT TO PICK UP OR PAY CUSTOMS FEES.

 

What are my payment options ? 

Credit/ Debit Card using Iyzico credit card processor. We accept Visa, Mastercard, Maestro, Visa Electron and American Express

 

Can i cancel my order?

Yes, you can cancel your order from your account, if the order has been placed less than 2 hour ago.

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself. If you are having trouble with the cancel process please contact us via email hello@bymirage.com 

 

 

Returns & Refunds ?

Please contact us via email hello@bymirage.com before you want to return the product, we will do our best to help you with the issue. 

 

 

How can i track my package ?

After we ship your order we will send you the tracking details via email. But you can check your order anytime with your account. 

 

 

Where is my order processed and shipped from ?

We work with the best suppliers in Turkey. Most of our product will be shipped from Turkey.

 

 

Do you sell on Amazon ?

Currently we are not selling on Amazon. However we have plans to sell on Amazon in the future we will notify our dear customers when we start to sell on Amazon.

 

 

Do you offer wholesale ?

Yes we would love work with resellers around the world. Please contact us via email info@bymirage.com 

 

 

Do you have discounts or coupons ?

Yes, we will give 10% off of your first purchase, if you sign up to our email list. We will have campaigns, giveaways, discounts and much more during the year so don't miss any of these perfect stuff sign up now to our email list now. :)

 

 

Do you have any certification for the dyes that you use ?

All of the dyes and chemicals used in our production conform to European & International minimum standards and there are no harmful substances use in the production of our products.

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